Patient Resources

How-To Guides

Empire Medical

• P&I and S&R Regular Maintenance Items >
• P&I SOP >
• How to Order Custom Products >
• How to Check Prices >

Insurance 

• Insurance Logins/Contact Sheets >
• MCO MCD Rules >
• Insurance Specifics FYI >
• Payment Plans FAQs/FYIs >
• Insurance Timeframes >
• L Codes & Fees by Insurance >
• Medical Appeals Process > 
• BCBS Compression Guidelines >
• Refunds & Statements SOP >

Billing

• Billing Google Document >
• Copies of Insurance Contracts - Sorted By Office/NPI >
• Currently NOT Paying >
• Billing Forms >
• Diabetic Pricing Tool >
• Compression LMN >
• CMN/PA Copy+Paste >

Presentations

• Purchasing & Inventory Regular Maintenance Items >
• Tierney OPIE Rx Process Protocols >
• Implementation of In House Fabrication Tracking >
• Wholesale Work Process >

Cranial Remolding

• Cranial Google Folder >
• Caregiver Intake Form >
• Cranial Walk-in Process > 
• Cranial Remolding Protocols >
• Photo Release > 
• Steps to Order CRO >

Clinical

• Scheduling by Clinician, Device Type, Day of week >

• Wear and Care Instructions >

• Prefilled Custom Order Forms >

• Coding > 

Administrative

• Intake Quick Training Manual >
• Scheduling FYIs >
• Incoming Rx/Referral SOP >
• L Codes & Fees by Insurance >
• Calling Patients for Delivery >
• Calling Patients for Initial Visit >
• Waystar Payment Plans > 

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GREENSBORO

1409 Yanceyville Street, Suite B

Greensboro NC 27405

NORTH WILKESBORO

41 Boone Trail,

North Wilkesboro, NC 28659

WINSTON SALEM

1345 Westgate Ctr Dr, Suite B

Winston-Salem, NC 27103

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