2026 UPDATES
Thank you all for your hard work, flexibility, and dedication throughout 2025. Your efforts continue to make a real difference for our patients and for our company, and we truly appreciate everything you do.
As we head into 2026, we’re making a few updates to how we do things day-to-day. These changes are meant to help keep processes consistent across offices, reduce confusion between team members, and ensure we’re delivering clear, consistent messages to our patients and caregivers. Some of these updates start right away, some are specific to certain positions and some are general announcements, so please take a few minutes to review the items below and reach out if you have questions.2025 Year in Review: - $5.5 million billed in 2025 + 20% growth over 2024 - $730k billed in December, new single month record!!! - $457k monthly average in billing - high of $730k (Dec) - low of $314k (Jan)
Changing Items:
-
Beginning today, January 2 2026, ALL orders for ALL items will be placed with Empire. We will no longer be placing direct orders for any products with the exception of Zappos and Amazon shoes for kiddos. PLEASE NOTE- This DOES include items such as custom Martin Bionics, Medi/L&R/Jobst compression items, and Billy Shoes. Please use the Empire account number when placing these orders with vendors directly.
-
Beginning today, ALL orders MUST be placed through OPIE integration. Orders placed through Empire app/website will be pushed back with a request to be ordered through OPIE.
-
One time annual bonuses are coming to an end. Bonuses are going to be awarded quarterly, and will be based on profit/loss and COGs. More information to follow.
-
When you are going to be out of office for vacation, sick days, etc, we need your phone number forwarded to your replacement for work purposes. Please let us know if you do not know how to forward your phone extension to another team member.
-
All packing slips and vendor invoices need to be scanned into OPIE P&I. Starting today, when you open a box, please scan all daily packing slips and vendor invoices into a PDF and send via email to Melissa King for addition to OPIE P&I with the following naming convention:
A.Packing Slips
<date> PACKING SLIPS <office location> <date> in the mm.dd.yyyy format <office location> being WS, GBO, WBO
Packing slips need to be reviewed, and each item received needs to be annotated line by line, with initials added and date included by individual opening the boxes. Example below:
B. Invoices- it is rare to get invoices outside of email, but on the off chance that you do:
<date> INVOICES <office location>
<date> in the mm.dd.yyyy format<office location> being WS, GBO, WBO
FOLLOW US ON SOCIAL MEDIA
GREENSBORO
1409 Yanceyville Street, Suite B
Greensboro NC 27405
Made by SHU